L2 Field Technician
Location: Charlotte, NC/Remote work options after training
Salary: $60,000 - $75,000 + Benefits
Benefits: Medical, Dental, Simple IRA w/match, Holidays, PTO, Travel Reimbursement
Job Type: Full-Time
Typical Hours: Mon-Fri; 40 hrs. (Flexible)
Travel: up to 50% local (day travel) only
Start Date: ASAP
Sponsorship not available
L2 Field Technician Description
Our client, a North Carolina–based Managed IT Services provider, is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment. You will support client infrastructure across Microsoft 365, Active Directory, networking, and end-user systems, while exercising strong judgment around onsite vs. remote resolution. The ideal candidate is technically capable, highly organized, and confident working independently in client-facing situations. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.
Note: During the first two weeks, this role will require daily attendance to the Winston-Salem office to support onboarding and training.
L2 Field Technician Responsibilities
• Provide onsite and remote technical support to external clients
• Resolve 5–10 support tickets per day
• Manage and support Microsoft 365, Active Directory, Azure, and end-user systems
• Troubleshoot desktops, servers, networking, printing, and peripheral hardware
• Perform onsite hardware installations and new client onboardings
• Configure and deploy workstations, servers, and networking equipment
• Identify when onsite visits are required and optimize travel efficiency
• Interface with vendors for hardware and warranty support
• Maintain accurate documentation, procedures, and client records
L2 Field Technician Qualifications
• 3+ years of IT support experience required (MSP experience strongly preferred)
• Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required
• Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required
• Experience installing, configuring, and supporting end-user hardware and servers required
• Excellent communication skills with a strong customer service mindset required
